You’ve made an online purchase but it doesn’t fit. Now what? Return mailing fees vary from store to store, as do the number of weeks you have to make your return. Here are guidelines for some of our favorite specialty retailers.
Single-Brand Stores’ Policies
Store (Click for Cust. Service)*TimeframeIn-Store Returns (US)Mailing Label Fee (US)Exchange Fee for Same Item (US)DVFReceived within 14 days of order date.Not acceptedNo mailing label – customer pays return shipping.Return shipping fees apply.Tory BurchSale items postmarked within 14 days of delivery date. Full price items within 30 days.Allowed$7Not acceptedBanana RepublicReceived within 45 days of order date.Allowed. Exception: items marked “Return by mail only”.$6FREEGapReceived within 45 days of order date.Allowed. Exception: items marked “Return by mail only”.$6FREE7 for All MankindReceived within 30 days of order date. Must request RMA before returning.At store’s discretion.No mailing label – customer pays return shipping.Return shipping and re-shipping fees apply.Free PeoplePostmarked within 30 days of purchase.Allowed. Exception: items marked “Mail Return Only”.$5.95FREEFrench ConnectionReceived within 30 days of order date.Not accepted$7FREEJ. CrewPostmarked within 60 days of purchase.Allowedone item $5.95, two or more items $7.50Return shipping fees apply.Ralph LaurenSale items postmarked within 30 days of ship date. Full price items within 60 days.Allowed$5FREE*
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